Blaze not responding outside of the charger

[ukrainiangirlx]

Hi there, 

I've upgraded from Fitbit Alta to Blaze today, in the app I have removed the fitbit Alta and tried to set up the fibit Blaze. I have followed the screen steps, I charged it to 'battery full' but the blaze is not connecting to the app at all. When the blaze is on charge I can see the clock face, can swipe up and down but not right and left..

When I put the blaze into the watch bracelet/strap the screen is just black, I've pressed the left and bottom right bottom many times but still no luck.

Anyone who knows how to fix this problem or any advice, I would appreciate it very as I need to use it for tomorrow evening!!

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @ukrainiangirlx. Great to see you in the Fitbit Community Forums! 🙂

I'm very sorry to hear that your tracker is not working at all when outside the charger 😕 That's pretty strange.

In that situation, I can tell you've already been able to set it up but since you've already tried to restart it and it's not responding, I've forwarded your case to our Support Team. They will be able to take a deeper look and see what could be going on here and provide with the best solution for this to get you back on track as soon as possible.

Just keep an eye on your inbox for further instructions and if you need anything else, let me know. I'll be happy to help you out!