02-28-2016 20:00
02-28-2016 20:00
02-29-2016 05:33
02-29-2016 05:33
@Steffybee Welcome to the Community! I would like you to do a restart by doing this. Also, please reply to the following questions, so I can investigate it.
- Does it take more time to respond to the tap?
- How many taps does it take to respond?
- When is it not responding to your taps? When the display is off or when you're trying to change the feature in the display?
Keep me posted.
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02-29-2016 06:00
02-29-2016 06:00
02-29-2016 06:01
02-29-2016 06:01
02-29-2016 06:18
02-29-2016 06:18
@wilburdean @Steffybee Thank you for your details. Currently, there's an issue with Pop clock to respond to taps. I'll make sure to post here any updates I'll have.
Thank you for your understanding and patience.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
02-29-2016 06:37
02-29-2016 06:37
I am finding the same issue. I tap and tap and tap and every now and then it works, but about 80% of the time, tapping the screen does nothing.
02-29-2016 06:42
02-29-2016 06:42
I've had a few non-responsive taps. Most seem to be when the watch face is asleep. Takes about 3 to get the screen to come back on. When the screen is already awake, the Blaze reacts fine for me.
02-29-2016 09:49
02-29-2016 09:49
Yea, when it is 'asleep' and i am not in a position, or want, to flip my wrist, is when it is not responsive to taps. Takes as many as 8-10 taps to respond!
I am glad to know that it is being addressed.
02-29-2016 09:58
02-29-2016 09:58
It's not just the Pop face. I've experienced this on the Original and Flare.
02-29-2016 10:04
02-29-2016 10:04
I use the Zone clock face and have the exact same problems! It won't wake up when tapping, so often I press the Home button on the side to wake it up. Switching from the date to HR on the Zone clock face is done by tapping and sometimes one tap will do it, but often it is 2 or 3 or 4 taps to get anything to happen.
02-29-2016 10:12 - edited 03-15-2016 08:55
02-29-2016 10:12 - edited 03-15-2016 08:55
Hey everyone! Just making sure that we're all on the same page here:
If you believe you may be experiencing an issue with tapping on Blaze, please reach out to our Support Team for assistance. We're always happy to help!
02-29-2016 11:10
02-29-2016 11:10
Hi there,
While that may be true that Blaze shouldn't bring up the screen by tapping the display, the fact that we're looking at the face and tapping it is evidence that the Quick View is not working properly. If you require us to shake our wrists just to check the time, it's really not serving its purpose as a watch face. One of the beautiful things about having a watch is being able to look at the time discreetly without having to pull our phones out, if you want the Blaze to be used as an everyday watch, then the tapping DEFINITELY needs to work when the Quick View isn't. And Quick View is hardly working well, in fact I was hoping for an option to keep the watch face on the screen permanently - even if the battery life would suffer.
By the way, it just took me 8 taps to get the Original face to appear.
02-29-2016 12:39
02-29-2016 12:39
Maybe Blaze shouldn't wake up by tapping, but it does.....intermittently. With the display off and without moving my wrist or arm, a single tap on the face will sometimes wake it up. At other times a quick double-tap will wake it up, and sometimes no amount of taps will wake it up.
I think we all know by now with the number of "issues" with Blaze, what it SHOULD be doing is not what it IS doing.
02-29-2016 12:47
02-29-2016 12:47
^^^This. I just sat here and woke mine up with two taps. Then one tap. It's pretty random.
@KW1 wrote:Maybe Blaze shouldn't wake up by tapping, but it does.....intermittently. With the display off and without moving my wrist or arm, a single tap on the face will sometimes wake it up. At other times a quick double-tap will wake it up, and sometimes no amount of taps will wake it up.
I think we all know by now with the number of "issues" with Blaze, what it SHOULD be doing is not what it IS doing.
02-29-2016 12:59
02-29-2016 12:59
I'm also have the issue to non-responsive when the face is not active. I am using the standard clock. Works fine when already "awake".
02-29-2016 13:08
02-29-2016 13:08
I just noticed that if I "Tap" where it says "fitbit" on the face, it wakes right up. Maybe not alwasy the first time, but definetly on the second.
02-29-2016 18:20
02-29-2016 18:20
03-01-2016 09:10
03-01-2016 09:10
It seems that the unresponsiveness is worse when receiving a notification. I feel the vibration but many times I am unable to see the notification even as I flail my wrist around and tap tap tap the screen!
03-01-2016 09:16
03-01-2016 09:16
Same here.......there are a number of shortcomings with the blaze. Probably rushed into production and released too early before fully tested and functional. I'm giving it another day or two but will probably return mine.
03-01-2016 09:17
03-01-2016 09:17
@wilburdean. You should just swipe up from the bottom of the screen to see the messages. (No tapping required)
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+