Blaze not showing charging icon ?

[-Chris-]

Purchased the blaze this morning, charging it exactly as it says in the manual, and no charging icon is visible like it says in the manual it should?

[SunsetRunner]

Are you sure you have a good connection? The charging cradle frame should snap closed.

[-Chris-]

It does snap closed.

[-Chris-]

Still stuck on the start screen, that shows the diamond and below it, says fitbit.com/setup   It's synced to my mobile phone, because the phone gives me details of it.  Any help much appreciated. 

[Rich_Laue]

Try setting it up again, the tracker is telling you that it is not setup.

[-Chris-]

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@Rich_Laue wrote:

Try setting it up again, the tracker is telling you that it is not setup.

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Thanks, what's the best way to set it up again?

[AlejandraFitbit]

A warm welcome to the Forums @-Chris-, @SunsetRunner and @Rich_Laue thanks for stopping by.

If you are seeing the setup message on your Blaze display, that means that you need to set up the device. Could you please tell me which mobile device you have so I can provide you the correct steps to paired your tracker?

Hope to hear from you soon. 

[Thye_N]

I have the same issue with my new Blaze. No battery icon. Blaze showing fitbit .com and Diamond icon. Mobile is Samsung Galaxy S6. When pairing, I was given a 4 digit code which I entered on my phone. Then wanting to update Blaze. After a few minutes fail message, battery low. Till now not able to charge unit. Appreciate assistance.

[-Chris-]

Samsung Mini S4.

[Thye_N]

Issue resolved. Contacted customer service. They reset my account in website. Then charged it using iphone power plug with higher amperage. It worked. Then did the pairing & software update. The original issue "may" be because I paired first & tried to update software before charging.