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Blaze not showing heart rate

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‎12-05-2018 11:55 - last edited on ‎12-07-2018 07:50 by Moderator Alum

‎12-05-2018 11:55 - last edited on ‎12-07-2018 07:50 by Moderator Alum

Heart rate is not showing at all. I held down the 2 buttons for 12 seconds, reset it, went to settings, made sure it was on auto, still not working. Also, is there suppose to be 2 green lights that flash on the back? Because I only have one.

 

 

Moderator edit: subject for clarity

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‎12-07-2018 07:52 - edited ‎12-07-2018 07:54

‎12-07-2018 07:52 - edited ‎12-07-2018 07:54

Hey @DawnBGone, welcome to the Community.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you a solution.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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