Blaze not showing text body

[TeeGee12]

Galaxy 7S Edge. Text message will not display. It only say 1 new message, so I have to go to phone to read it. I have tried several thing suggested and nothing has worked.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @TeeGee12, great to see you here.

Thanks for troubleshooting this by yourself. If you are not seeing the content of your text message, I recommend doing the following:

1. Open your "Messages" app on your Android device.

2. Go to "Settings."

3. Click on "Notifications."

4. Make sure there is a check mark next to "Preview Message" 

I hope this helps, let me know the outcome. 

[TeeGee12]

Hey thanks for the response, I followed your instructions but I dont have
that option on my phone or I cannot find it.
Still in need of help

[AlejandraFitbit]

Thanks for the information @TeeGee12. Can you please tell me which phone you have or send me some screenshots of what you are seeing?

Hope to hear from you soon. 

[TeeGee12]

I have a 7 Edge Galaxy at this point my text and not even coming through
all alerts on and everything nothing is coming through

[AlejandraFitbit]

Thanks for your participation @TeeGee12.

If your Blaze isn't receiving notifications, I recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there. Now if it isn't showing the text body, follow the steps I provided in my previous post.

See you later.