Blaze not showing the correct time

[Melissak7481]

I’ve tried restarting my watch several times and the time isn’t catching up. It’s almost 30 minutes behind the actual time. What do I do? 

Moderator edit: updated subject for clarity

[WendyB]

Welcome to the forums!

Check this article and see if anything helps

Change Time
On the computer: Go to the Dashboard and click on the gear and choose settings from the drop down. Scroll down to time zone Change it to a different one. Sync it. Go back in and change it to the correct one and sync again

Phone: Click on account upper top right looks like an envelope. Scroll down to advanced settings and do the same as above

Device will need to sync before it changes

[MarreFitbit · Accepted solution]

Hi there @Melissak7481, welcome to the Community Forums. 

If your Blaze is still showing the wrong time after following @WendyB's steps, keep in mind that your Blaze may be showing an incorrect time if it hasn't synced lately. As you may know, your Fitbit it grabs the time of the device you're syncing with. 

If you're also experiencing syncing difficulties, I wondered if the syncing difficulties started after updating your phone to iOS 13? Have you tried the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? If so, please do the following:

- Open Settings app on phone
- Tap Privacy -> Location Services
- Tap Fitbit -> Change setting to Always
- Go back to main Settings page
- Scroll down to Fitbit
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

Give this a go and let us know the outcome.