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Blaze not showing the green lights

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‎12-23-2019 23:34 - last edited on ‎12-27-2019 06:23 by Fitbit Moderator

‎12-23-2019 23:34 - last edited on ‎12-27-2019 06:23 by Fitbit Moderator

My Blaze froze on Sunday, when I reset it the LED lights didn’t come back on, so now can’t monitor my heart rate. I have tried shutting down but still not working 

 

 

Moderator edit: updated subject for clarity

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‎12-27-2019 06:25

‎12-27-2019 06:25

Hi there @Marti69, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided about your Blaze's behavior. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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‎12-27-2019 10:03

In response to MarreFitbit

‎12-27-2019 10:03

Unfortunately problem is still ongoing

Sent from my iPhone
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