12-07-2018
06:06
- last edited on
12-09-2018
11:47
by
FerdinandFitbit
12-07-2018
06:06
- last edited on
12-09-2018
11:47
by
FerdinandFitbit
So my blaze was working fine on my iPhone but iPhones are garbage and I now have a Samsung but my blaze will not stay connected or sync. I've tried resetting both my phone and the blaze. Setting it up as a new device on the app and I've tried reconnecting it to my phone again. It will work for like 1 hour and then stop working. I've repeated all these things several times and I'm getting frustrated. Pls help me 😫😫😫
Moderator edit: Updated title for clarity
12-09-2018 11:47
12-09-2018 11:47
Welcome to the Community Forums @Saltysoph!
I'm sorry to hear you're having problems getting your Blaze to stay connected to your new Samsung phone. Thanks for all you've tried to get it to work.
The first thing I'd like you to check is to see if the Samsung phone you're using is a compatible device to sync with Fitbit. For that, check the list of compatible devices here.
If your device seems to be compatible, make sure that you've removed your Blaze from the connected Bluetooth devices on the iPhone as this could be interfering with your tracker syncing to your Samsung phone. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device".
Hope this helps and if you need anything else, I'm always around!
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