Blaze not sycing for sleep or hourly steps with dashboard or android phone.

[skeetercat]

My dashboard has not registered my sleep or hourly steps for the last week.  It shows no sleep and only 1 hour of steps for each day and that's the first hour of each day.  My hourly steps show on my blaze and I know I'm sleeping at night. 

My heat rate and activity minutes are also not syncing on the dashboard.  It stopped 5/15/17.  I rebooted my blaze, logged out and back in on my dashboard, but neither has helped.

Thanks!

[Esya]

Sounds to me like syncing issues. Did you go through the steps in this article for when you have issues syncing your tracker?

[skeetercat]

Yes, I went through all the steps. Still can't get sleep, hourly steps,
heart rate, or activity minutes to show on either computer or phone
dashboard.

[SilviaFitbit]

Welcome to the Community @skeetercat! Thanks for the troubleshoot that you've followed, provided by @Esya! Sometimes, when you're not seeing the same information that your tracker is showing, it's because you're logging into a different account in your Android or computer. 

I would like you to check when was the last time your tracker synced: By going to your Dashboard > click on settings > below your tracker's picture you'll see when was the last time it synced. Additionally, provide me with a screenshot of what you're seeing in your Dashboard. 

Keep me posted. 

[Mylesaway2]

Hello my blaze does the same thing, it's been almost a week since accurate sleep logs. 

[skeetercat]

[skeetercat]

Pictures above show dashboard with only 1 hour of steps, blaze that shows I met 10 of 12 hourly steps, and pic showing that my blaze is syncing regularly.

I still am not getting my sleep to show

, or my heart rate.

Thanks!