Blaze not syncing after charging

[LuSAHMof3]

This is the second Blaze I have owned in the last month.  The first Blaze I had stopped syncing after one day and never monitoried the heartbeat (green lights were never on/flashing).  I returned it and got a new one.  This one I have had for about 2 weeks and I had to charge it last night.  I charged it while I was sleeping last night and at this point it will not sync at all.  The first one stopped syncing after charging too.  After trying to get it to sync three times it then tells me it can't find my tracker.  My tracker is sitting on top of my phone while it's syncing!!  I have logged out of the fitbit app, turned blue tooth on and off and restarted the Blaze and my phone.  Nothing is working.  This is a lot of work for a product that costs a heck of a lot of money and I've had 2 in 30 days (which includes shipping it back and getting a new one mailed back).  If I can't get a solution to this issue the Blaze is getting sent back again and I'm never getting another.  I have the Blaze for Android and I have a Samsung Galaxy 6S.  Someone please give me step by step instructions on what to do to fix this in easy to understand terms.  If there is a link I should go to please just post that.  Totally over Fitbit!

[Rich_Laue]

With the message of "can not find" it does not mean it can not see, but that it can not communicate with. 

Did you only restart the Blaze and phone, or do a complete shutdown of both. Some hardware problems require a complete turn off. This option is found in the settings menu on the Blaze. 

Another thing to try would be to tell the phones BT to forget the Blaze ( leave Blaze Classic alone), now force a sync. 

Last but not least, add your Blaze as a replacement device to your Blaze through the app.. Once i lost the instances data, when i actually needed to do this, but when i try it for the fun i don't. 

[AlejandraFitbit]

A warm welcome to the Community @LuSAHMof3 and @Rich_Laue thanks for stopping by!  I would like to know if you keep having problems syncing your Blaze? If you do, I recommend following our syncing troubleshoot. After these steps your tracker should work properly even after charging it.

Let me know the outcome. 

[More_coffee]

I hope that you are still able to receive question from this feed.

I have to re set my blaze after every charge ( when you hold the left button and the lower right button at the same time until the logo appears) for it to sync with my iPhone. 

After every charge I go through the same process of trying to get my blaze to sync with my phone using the steps from the Fitbit website and this is the only way to get it to sync.

Is this normal? Or is there a way for me to fix it? Also, am I damaging my blaze when doing this every couple of days?

I hope to hear back from you soon.

[AlejandraFitbit]

It's great to see you around @More_coffee and thanks for troubleshooting this inconvenience by yourself. 

If you still having issue syncing your Blaze, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided in there. After these steps, please test your tracker.

Let me know the outcome. 

[More_coffee]

Like I said, I go through the whole "having trouble syncing" after every charge up of my blaze. 

I don't think I should have to do this every time. Is this a problem with just my blaze or is it a common thing? If it is common, what are Fitbit doing to correct it? (Software updates?).

My other question was, if I have to "restart my tracker" after every charge, is this in anyway going to damage my blaze and cause its life span to reduce?

I hope to hear from you soon.

Thank you.