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Blaze not syncing and Battery showing in grey

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‎02-19-2018 11:48 - last edited on ‎02-20-2018 04:16 by Moderator Alum

‎02-19-2018 11:48 - last edited on ‎02-20-2018 04:16 by Moderator Alum

Shows my  walking steps but battery is grey not green but says it is charged but will not sync with my app. Won't connect to Bluetooth either

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎02-20-2018 04:15

‎02-20-2018 04:15

Hi there @Speedy3! 🙂 Welcome to the Fitbit Community Forums!

 

Let me give you a hand with this...

 

I'd like to know where is it that you're looking at the battery status that appears in grey... Normally, the battery status will not show on the clock face but if you swipe to the next screen on the tracker itself, you will see the battery indicator icon at the top left corner and it will appear in grey and will only show in red when the battery is draining out.

 

If your tracker is not connecting to the app, you could try to restart it. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and  then you can try to get it to sync and see how it goes.

 

If you're still having problems with this, let me know and I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎04-05-2018 17:55

In response to FerdinandFitbit

‎04-05-2018 17:55

My blaze also has a grey battery. It shows up on the upper left corner of all the screens except the clock screen. I literally just took it out of the charger (it was there all day) so it would be charged. The screen also wasn't working when I tried to swipe but rebooting it seemed to help. 

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‎04-08-2018 06:15 - last edited on ‎05-26-2025 05:40 by Fitbit Moderator

In response to TPerry

‎04-08-2018 06:15 - last edited on ‎05-26-2025 05:40 by Fitbit Moderator

A warm welcome to the Community @TPerry.

Thanks for troubleshooting this by yourself. If you are having issues with your Blaze battery, I recommend taking a look at this post and follow the instructions provided there. Also, you can take a look at @FerdinandFitbit's post and try the steps he's providing.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer