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Blaze not syncing and the broken brand

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‎10-31-2017 20:29 - last edited on ‎11-01-2017 06:26 by Moderator Alum

‎10-31-2017 20:29 - last edited on ‎11-01-2017 06:26 by Moderator Alum

My Blaze has issues syncing, I have gone over the troubleshooting forum it has the latest firmware. It only syncs randomly. My band is also breaking and I have had it less than a year. I have tried contacting support and had to wait 20 plus minutes and never resolved my issues. Very dissatisfied with the customer support and product.

 

 

Moderator edit: subject and format

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‎11-01-2017 02:37

‎11-01-2017 02:37

Hi

 

Did you contact them from the official contact page?

 

Did you contact them by phone..? Cat Embarassed

 
Feel free to check out the Fitbit Article:
 
 
Possible buying a new band for your Blaze from a local store which sell Fitbit Trackers or from the fitbit online store.
 
A broken band can fall under warranty depending on how it broke, though it's up to fitbit to decide.
 
giphy
 
 
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‎11-01-2017 06:28

‎11-01-2017 06:28

A warm welcome to the Community @Amanda7777, thanks for troubleshooting this by yourself and @SunsetRunner for stopping by.

 

Regarding your syncing issue, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there. Now about the wristband, please keep an eye on your inbox for further assistance.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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