Blaze not syncing, not updating, not pairing... not anything really

[nickalex80]

I have been trying to sort my Blaze out for a few days now. first it wouldnt pair.... trouble shooted, got it to pair then was told it had to have a firmware/software update, wouldnt do it. kept trying as my profile and goals ect were being synced at this point. trouble shooted this and was told to unpair device from the app. did this and now it wont even pair.... customer service is telling to try everything ive already tried... the frustrating thing is that as I dont have proof of prchase im left with a £150 paperweight,a monumentle head ache and a severe dislike for anything 'fitbit'...... help me obe wan, ur our only hope..

[Julia_G]

Hi, @nickalex80, you don't say what device you are using to pair/ update / sync your Blaze, or give the exact steps you have already tried, but here is the official won't update trouble shooting advice .  Have you worked carefully through all these steps?

Even so it might be worth starting again with these steps, going through one by one and giving it another shot.

If nothing works, please post again giving us more specifics.

Good luck. and let us know how it goes.

[nickalex80]

Hi julia, thanks for getting back to me... sorry, my device is a Huawei P8 lite mobile phone (Android) which to be honest, as a lesser known device I thought may have been the problem but I have a colleague with the same phone and fitbit and his works flawlessly. I have tried pairing, syncing and updating in every way imaginable but to no avail. i have tried uninstalling, reinstalling and rebooting both devices. as I said, it did sync to start off with so that tells me both devices are working as they should and it must be a software/firmware issue. the scary thing is that this forum seems to be rife with the same or similar problem, which idicates that fitbit are not doing what is says on their tin so to speak.

[Julia_G]

Hi, @nickalex80, the Huawei P8 is on the supported device list, but not the lite version. I know the P 9 lite version definitely does not work (although P 9 not lite does), so are you sure your colleague has the same phone (i.e. P 8 lite)?

And you are sure it synced in the past?

[nickalex80]

Yes, its been sycing for the last day or two.

[Julia_G]

Well, that's a good sign!  It means it can sync and you should be able to get it syncing again.

I would really recommend going through the steps, in order, in the link I shared.  It also helps to keep any other Bluetooth devices, especially other Fitbits, well out of the way or with Bluetooth turned off where possible.