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Blaze not syncing run and not receiving texts

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‎08-06-2017 14:20 - last edited on ‎08-07-2017 04:13 by Moderator Alum

‎08-06-2017 14:20 - last edited on ‎08-07-2017 04:13 by Moderator Alum

My Blaze is showing the run activity but it is not syncing the information to the app. I have been using this watch to log my run activity for over a year and am usually able to see my GPS route and all run data.

 

I see that this has happened to others in the past and that the support team announced that the problem had been fixed. This doesn't seem to be the case for my Blaze. I've just noticed that my text messages have now stopped showing on my Blaze. 

 

Have rebooted and have switched Bluetooth off and on again ... No joy 

 

Moderator edit: Subject for clarity

 

 

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‎08-07-2017 04:12

‎08-07-2017 04:12

A warm welcome to the Community @Ali28, thanks for troubleshooting this by yourself.

 

Regarding the notifications, I recommend following the instructions provided in the My tracker isn't receiving notifications (Android Fitbit app) post by our friend @MarreFitbit. About your exercise, please check that your Fitbit app is updated by following the steps provided in the How do I update my Android Fitbit app? post.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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1 REPLY 1

‎08-07-2017 04:12

‎08-07-2017 04:12

A warm welcome to the Community @Ali28, thanks for troubleshooting this by yourself.

 

Regarding the notifications, I recommend following the instructions provided in the My tracker isn't receiving notifications (Android Fitbit app) post by our friend @MarreFitbit. About your exercise, please check that your Fitbit app is updated by following the steps provided in the How do I update my Android Fitbit app? post.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes