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Blaze not syncing to Samsung Galaxy S7 Edge

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‎10-15-2018 12:22 - last edited on ‎10-16-2018 13:28 by Moderator Alum

‎10-15-2018 12:22 - last edited on ‎10-16-2018 13:28 by Moderator Alum

I am almost enraged with my Blaze with regards to synching on my samsung galaxy 7 edge. In the last month or two my blaze will not synch consistently. I have all the settings correct for continuous synch but 2 or 3 days go by without a synch. It affects challenges and weekly standings all the time!

I am turning my bluetooth on and off constantly, uninstalling and reinstalling the app several times a week, and restarting my phone constantly to force a synch. Sometimes it works and mostly not. My software is up to date all around. 

On a daily basis I get my info I use but I like to track my 7 day progress and compare weeks. I am thinking of upgrading to the new charge but I feel penalized to pay more money because what I have won't work like it should. After 11 years I am considering a different fitness option. HELP Please!

 

Moderator edit: Updated title for clarity

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‎10-16-2018 13:27 - last edited on ‎04-01-2025 11:28 by Fitbit Moderator

‎10-16-2018 13:27 - last edited on ‎04-01-2025 11:28 by Fitbit Moderator

Hi there @renlaf. Great to see you in the Fitbit Community Forums. Welcome aboard! 🙂

I'm sorry to hear that you're having problems getting your Blaze to sync with your Samsung Galaxy S7 Edge. I'd like to help you out and thanks a lot for what you've tried to get it to work.

I'd like to provide some suggestions in the case you've not tried them.

-Give your Blaze a restart.You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot

-Make sure you're on the latest version of the Fitbit app and the latest version on the OS of your compatible mobile device.

-If you're still having problems, you can try to remove your tracker from the Bluetooth devices. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, proceed to set up your tracker as a new device.

-For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Please, let me know if you still need more help after this!

Ferdin | Community Moderator, Fitbit

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