help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not syncing to app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-08-2016 04:43 - last edited on ‎06-30-2016 08:33 by Moderator Alum

‎03-08-2016 04:43 - last edited on ‎06-30-2016 08:33 by Moderator Alum

Hi, 

 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

 

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

 

Please help!!  This is driving me crazy.  Thanks!

 

Moderator edit: edited title for clarity and format

Best Answer
357 REPLIES 357

‎10-20-2017 10:22

In response to dellis

‎10-20-2017 10:22

I have exactly the same problem with syncing Blaze.

I've been reading this thread to try and find a solution. 

We're on page 14 now, why isn't someone from fitbit sorting this out? They must be aware of this issue, yet they're still selling it!!

I wish I'd known how dishonorable they are as a company before I bought what is basically a hugely overpriced watch.

Shame on you fitbit.

Best Answer

‎10-20-2017 11:47

In response to JoolsB

‎10-20-2017 11:47

I am still having the exact same issues. I am so upset about this, and for the price, it should NOT be doing this. I continue to restart my phone 3x's a day, in order to update the Fitbit Website. Whatever they did with the CHARGE HR, they should have done with the BLAZE. My husband NEVER has to do what I do, and his was less expensive. I loved the BLAZE because it was in color. I guess you cannot judge a book by it's cover, and you cannot judge Fitbit Blaze by it's color either, because you will be disappointed.

Fitbit do something, this is just not right. You are suppose to be a reputable site, and have impeccable service. You should stand behind your product, no matter where you bought it from.

Best Answer
0 Votes

‎10-20-2017 12:12

In response to JoolsB

‎10-20-2017 12:12

This forum has been going on for over a year. Fitbit is never going to own up to it. It's so annoying. At this point I'm not sure what's keeping me from going to a competitor. It's just annoying. I have an over-sized watch that I can never turn off otherwise it'll take forever to reset the time because the bluetooth doesn't work well.

I met someone and they saw I was wearing a Blaze and asked how I liked it, I said I hated it and they said, yeah I have one and I hate it too, it doesn't work, it just tells time.

 

So yeah, fitbit is clearly not going to do anything about this.

Best Answer
0 Votes

‎10-21-2017 01:15 - edited ‎10-21-2017 03:29

In response to Masaryou

‎10-21-2017 01:15 - edited ‎10-21-2017 03:29

Surely fitbit should withdraw this  product from the market?. They are knowingly selling a product that's unfit for purpose. 

There are respectable companies selling products like these, my advice is to buy from them instead.

I run a joinery business, and if I thought I had unhappy customers, all writing about their experiences, it would bother me enough to sort it out sharpish. I'm amazed Fitbit won't do the same.

 

Update: I took it back to the shop I bought it from and got a refund.

It wasn't fit for purpose.

If I'd read all the one star reviews on amazon first, I could have saved myself a lot of aggravation. 

Best Answer
0 Votes

‎10-21-2017 05:27 - last edited on ‎11-01-2019 18:13 by

In response to JoolsB

‎10-21-2017 05:27 - last edited on ‎11-01-2019 18:13 by

Agreed, I have had issues with the Blaze since I purchased it.  Not happy. 


Moderator edit: personal info removed

Best Answer
0 Votes

‎10-21-2017 07:26

In response to Spudman1

‎10-21-2017 07:26

I have finally resolved all issues with my Blaze however Fitbit was very little help! 


Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone
Best Answer
0 Votes

‎10-21-2017 07:29

In response to dellis

‎10-21-2017 07:29

Can you tell us how you resolved yours? 

 

I had mine working and then they just did some fitbit app updates and now none of the tricks I used before work. 

 

Like someone else said, my blaze is worthless. Basically, it's a big, fat, expensive watch. 😞

Best Answer
0 Votes

‎10-21-2017 07:38

In response to dansarani

‎10-21-2017 07:38

Make sure location is turned on in advanced settings on the actual Fitbit app on your phone because it somehow gets turned off. Your Fitbit won't sync if this is off. Notifications for apps won't work if these apps are not set as default on Android phones Hope this helps I totally understand the aggravation! 

Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone
Best Answer
0 Votes

‎10-21-2017 14:29

In response to AdamMSC

‎10-21-2017 14:29

This seems to be the only thing that worked for me. Thank you 

@AdamMSC wrote:

Hard reset the watch by holding the left button and the bottom right for a few seconds until it flashes and turns off. Try bluetooth after that. If that doesn't work, turn the bluetooth off on your phone and then reconnect it to the Blaze.

 

Best Answer
0 Votes

‎10-21-2017 23:17

In response to SunsetRunner

‎10-21-2017 23:17

me too!!! I hate this Blaze...it stop syncing all the time... I am so tired of trying to find a fix.. Dang it!!!

Best Answer
0 Votes

‎10-22-2017 01:58

In response to Liswest

‎10-22-2017 01:58

Don't buy fitbit 

Best Answer
0 Votes

‎10-22-2017 02:01

In response to Hashem

‎10-22-2017 02:01

Its working perfectly fine now. Dont tell me what to do! I love my fitbit.  

Best Answer

‎10-22-2017 02:02

In response to Liswest

‎10-22-2017 02:02

@Liswest wrote:
Same problem here too it takes about half an hour and says 'looking' for about half an hour which is pretty annoying. I've had a fit bit flex a fit bit one a fit but surge HR and now this. I remain loyal to fit bit but this may be the last I get as it is so annoying!


Don't buy fitbit 

Best Answer
0 Votes

‎10-22-2017 06:17

In response to MegsyT

‎10-22-2017 06:17

Fine my works great also


Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone
Best Answer
0 Votes

‎11-13-2017 18:02

‎11-13-2017 18:02

Yes, this is an ongoing problem to which Fitbit is choosing to ignore. I have had this problem since I have bought mine and nothing has improved. There is apparently a new firmware update but since it will not sync with my Android phone, I cannot update it. A simple solution would be for Fitbit to put in large letters NOT FOR ANDROID PHONES on the packaging.

Best Answer
0 Votes

‎11-14-2017 12:06

In response to shaneshanghai

‎11-14-2017 12:06

i HAD TRIED EVERYTHING too, but the last thing finally worked, and that was me turning off my blaze watch for 30 seconds, turned it back on,went to the dash board on my phone and click the sync and it worked, then I was able to go back through all the days and get my steps and activity that were lost/missed.. Good luck.Ing.
Best Answer
0 Votes

‎11-14-2017 16:33

In response to veting

‎11-14-2017 16:33

Last week when my blaze wouldn’t sync AGAIN I just turned off the Bluetooth on my phone, turned it back on and I was able to connect my blaze.

Sent from my iPhone
Best Answer
0 Votes

‎11-14-2017 17:48

In response to kbcurtin

‎11-14-2017 17:48

I tried that at lease 4 times before I found out turning the watch off WORKED!!! only that..

Ing

Best Answer
0 Votes

‎11-15-2017 02:24

In response to veting

‎11-15-2017 02:24

Exhaust the battery of blaze and recharge. The dashboard shows original position, reset @and 

shows clock error . Change your clock face then synchronize , it works.

Best Answer
0 Votes

‎11-15-2017 02:56

‎11-15-2017 02:56

I have been having the same problem and I know I am not alone. Fitbit seem to offer no solution. My connection between my phone and tracker also drops out when I am using GPRS mode which is so annoying. Good Luck with this. I hope they resolve it, everyone seems to be very frustrated with the lack of solution 

Best Answer
0 Votes