Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[SanFit]

@Rich_Laue Thank you very much for your enlightening advice. I just know that for pairing bluetooth LE with mobile phone, we have to pair it from the Android FitBit app, not from the bluetooh mobile settings. It is not similar as when we want to pair in Classic mode.

Now I could connect the Blaze to my friend's Oppo R7 at office. It seems that the sync function works properly as there is no error message. I could retreive my old activities and reported that it is connected. 

But I am not sure when I will connect this tracker to my MSI notebook at home, it will sync correctly.

I am not sure whether I have to re-add the tracker again or not as it has different pairing code when I added the tracker from my notebook last night.

[SanFit]

Ooops! My Blaze is now connected witht the Oppo R7, and synced a few moment ago.

But it doesn't mimick the heart bpm resting. I saw the -- (blank) heart all the time. Never shown as my Blaze is showing. One problem solved, another comes.

[SanFit]

After re-pairing the Blaze with Oppo R7 with Android App (not from the mobile settings), now I could connect and sync the tracker without any problem.

When on back home with MSI Notebook running on Windows 10, it could automatically sync the tracker smoothly. Thanks to all folks here who has given useful suggestions.

Now, I am waiting for the firmware update for the new clock face Agyle.

Is this clock face changing colors according to our heart rate like the Zone clock face?

[trippledigitss]

Yeah I am having the same problem, its been getting worse lately too. I have not been able to sync for nearly a week now, since 9/14 and today is 9/20. 

It started out simple enough then escalated, turn off/on BT & WF, then to manually connect to BT thru my phone settings, restart the phone, etc - but now nothing is working. I did read thru some of the posts here and tried a reset on the Blaze and logged out of the app. But now the Blaze wont turn back on because the battery is low and I am at work so I will have to wait until I get to the charger at home. 

Either way its really frustrating - I've had a Zip, Charge HR, Surge, and also the Aria scale, and now the Blaze. NONE of them have ever given me as much trouble as the Blaze - which is really frustrating since it is supposedly one of the top tier trackers that FB has. I had some small issues with the Surge but always solved quickly on my own. So to have all this headache with the Blaze is really discouraging.

I do not like how it needs WiFi and BT to sync, I much preferred the other trackers that needed one or the other. The dongle with the computer was so easy and really nice too. 

I was trying to see if there is an update but according to the app I am on the most current version of the app and firmware. I cant check the Blaze right now but I think it said 17.8.200.13 or something like that? 

I am also having problems getting my notifications and using it to control my music app. It was all working fine and then stopped - I have long since given up on that, it would beg nice it if was working but right now all I care about is the syncing - I've lost the last two challenges because of it!!

Phone - S7 Edge with 6.01 (I think, whatever the most current software is, just checked yesterday)

I saw something about a new clock face in a recent or upcoming firmware update?  Where do I see what the latest version is that is available?

Sorry for long post, kinda got away from me and I got carried away here! Thanks for reading and any help you can offer!

[ChrisDR]

That worked for me ! - Thanks

[astek]

Same issue here, syncing got incredibly unreliable. It was working fine for about 2 days just after I got it. Afterwards I'm able to sync only after several attemps (on a daily basis) of restarting my phone, tracker, turning on/off Bluetoooth, reinstalling the app... 

I bought my Blaze 10 days ago. (I was waiting for the official announcement of the competing product.)

I finally ended up buying Fitbit Blaze, expecting it to do one thing (tracking my fitness) and do it well

(while lasting for several days on one charge).

However, in the past week the persistent problems with sync unreliability made me seriously question my choice. I'd rather be charging my device more often (each day) as long as it would otherwise work reliably.

My last glimmer of hope is updated Blaze firmware 301.7. I'm still on 200.3. Hopefully the sync situation improes with the new firmware. Otherwise this will be my very brief and probably the last experience with Fitbit devices... 

[Natwara]

It works. Thanks.

[GozerJinx]

Me too, I can not synch, any solutions? Thanks

[trippledigitss]

I reset the FB, restarted phone, and updated app and it has been pretty reliable ever since. 


Sent from my Samsung Galaxy S7 Edge

Moderator edit: Removed promotion

[samtmarno]

FYI, this might help some of you: I just read through the post because I was having a hard time syncing my new Blaze to my computer/tablet. Got it to work correctly once by uninstalling the app and reinstalling, but today had the same problem. So that's when I got on this discussion, and when one person responded that there is a problem with the wifi & bluetooth signals getting crossed, I happened to glance down at my wireless mouse dongle. So I took out the dongle, and VOILA, the Fitbit started syncing immediately. 

Now, the real test will be the next time I try syncing and remove the dongle. Hopefully it works!

**********

20 minutes later and I can't get the app to find my FB again, and removing the wireless mouse dongle is not helping. 😞

[Pam82]

Blaze stopped syncing with app last night around 7pm. Ive tried removing and reinstalling it several times as well as restarting the phone and blutooth. Nothing seems to be working! Help!! =( 

It keeps telling me "couldnt reach fitbit.com to sync"

[Rich_Laue]

@Pam82 did you try telling the phone BT to forget the Blaze, then force a sync through the app. 

[PersianPastry]

I am so glad I found your posting because my syncing issue just started last night. I haven't been able to sync since 9:14pm yesterday. I have turned my bluetooth & WI-FI on and off. Restarted my Galaxy S7Edge phone but nothing is working. I know that my software is up to date but the syncing arrows just keep spinning. So I hope someone repsonds to your posting so that both of us will get some help with this issue. 

[Cactus72]

I have the same, fitbit blaze last sync yesterday.
Uninstalled everything, reinstalled, rebooting, restarting bluetooth, no joy.
It takes forever to pair device, it syncs once, then wont sync again.
Getting really cheesed off with fitbit sync issues, might have to bin it and go with another company. Been a fitbit customer for a few years, loved the charge HR but it fell to bits as they all do. The Blaze is rather disapointing with constant sync issues.

phone One plus one
Fitbit Blaze
Fitbit 4.0 App

[Vj53]

Mine is doing the samr thing and logging off and on; turning bluetooth on anf off doesn't always work.  Was there a reply from Fitbit on this issue?

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@so8sk wrote:

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

---

[Mebejedi]

Couldn't get Blaze to sync at all this morning. Tried everything. Finally uninstalled/reinstalled app. It works again.

[FerdinandFitbit]

Hi everyone! Good to see you in the Fitbit Community! 🙂

For those having issues with their trackers syncing, make sure you're restarting your Blaze by pressing and holding the left and lower right buttons for 10-12 seconds. This will make your trackers to reboot and also you can turn off and back on the bluetooth on your mobile devices.

If that doesn't help, it seems that some users have been able to get it to work by uninstalling and reinstalling the app so you can give that a try.

If you need more help with this, let me know! 

[Cactus72]

With help from support, fixed the cant connect at all issue.
The Ipad although fitbit app was uninstalled had kept the bluetooth pairing. Removed the paired device and turned bluetooth off on the ipad.

I have now sucessfully paired the blaze with my Android oneplus one again. For now its syncing.

Still doesn't answer why the new app requires deleting and re pairing every 5 days. Have been fitbit user for 18 months, with a charge then a blaze. These constant new sync issues are very frustrating and a wide problem as can be seen in these forum threads.

[FerdinandFitbit]

Thanks for getting back @Cactus72!

I'm glad to hear that your tracker is connecting properly again! I'm not sure why this is happening as it shouldn't be working like this but I hope this gets resolved soon for everyone experiencing it.

Anything else, I'm here to help!

[Masaryou]

I agree. I loved the customer service when I had a fitbit flex, it started dying and they immediately replaced it. But I've been having soooo many syncing issues with the blaze, this is totally a crazy common issue. They actually need to acknowledge and fix this, it wasn't a cheap buy. I've done everything, restart everything, wipe everything, uninstall everything, EVERYTHING and it still wont work and I told them, look there's obviously something wrong with the device, but they refuse to reimburse me or replace it because I bought it from Amazon, it was never an issue before (the flex was also bought from Amazon.) I think it's because they sent out a broken device and don't want to admit it doesn't work the way it should. We shouldn't be having to work around for this stupid thing to sync. I'm seriously never getting a fitbit device again and telling everyone to stay away. Broken devices happen, but then they seriously need to own up to it. Had I known this was going to happen I never would've gotten this device.

All the "fixes" for me have been temporary at most not even lasting a day. I really just want to sell it and be done with it but I don't feel right pawning this broken thing off on someone else.