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Blaze not syncing with Samsung Galaxy S6

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‎04-12-2017 05:03

‎04-12-2017 05:03

I have had a great time with my Blaze for 6+ months.  Now it wont sync with my Samsung.  I followed every step (turning off and on bluetooth, restarting the blaze, reinstalling the fitbit app, etc).  Before I make a phone call to customer service I want to see if the community here has some help.  Thanks in advance

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‎04-12-2017 08:45

‎04-12-2017 08:45

@AWeisfelner I have a Samsung Galaxy S6 Edge.  Have you tried restarting your phone?  I used to encounter the same problem a lot but I started making it a habit of restarting my phone every morning.  I haven't had an issue since.

 

I hope this works for you as well!

View best answer in original post

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4 REPLIES 4

‎04-12-2017 08:45

‎04-12-2017 08:45

@AWeisfelner I have a Samsung Galaxy S6 Edge.  Have you tried restarting your phone?  I used to encounter the same problem a lot but I started making it a habit of restarting my phone every morning.  I haven't had an issue since.

 

I hope this works for you as well!

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‎04-12-2017 09:43

In response to TracyV125

‎04-12-2017 09:43

Amazing.  Who would have thought such a simple solution.  I lost the GPS function on my runs those days but small price to pay I guess.  Thanks!

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‎04-15-2017 05:57

In response to AWeisfelner

‎04-15-2017 05:57

@AWeisfelner I'm glad it worked for you.  I restart my phone every morning and I'm if going for a GPS run I always sync my Blaze to the Fitbit app then I shut the wi-fi off on my phone because I've learned once I leave the area my home wi-fi covers I would sometimes have a problem.  So I turn it off before I set up my Blaze for the run.

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‎08-02-2017 09:49

‎08-02-2017 09:49

@MinkCote wrote:

Same problem here.  I got the new 7.8.401.3 firmware update at around the same time as I upgraded to the S8, so I am not sure which of the two is causing the 5ish day battery life to plummet to barely 2.

I am having the same issue, and I have the S6.

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