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Blaze not syncing

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‎09-07-2017 06:07

‎09-07-2017 06:07

Just starting this morning my Blaze is not syncing. It must have at some point in the night but it seems to be stuck. Keeps saying tracker not found. I have tried shutting my phone off and restarting and nothing has worked. Any suggestions?

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‎09-07-2017 06:15 - edited ‎09-07-2017 06:17

‎09-07-2017 06:15 - edited ‎09-07-2017 06:17

Try holding the left and bottom right buttons down together until your Blaze vibrates @mcozby17

Open your mobile to setting/bluetooth and look under devices - does your Blaze pop up now?

 If yes, go ahead and add it in.  If not, let the good folks in customer service chat know what you've tried...

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

View best answer in original post

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4 REPLIES 4

‎09-07-2017 06:15 - edited ‎09-07-2017 06:17

‎09-07-2017 06:15 - edited ‎09-07-2017 06:17

Try holding the left and bottom right buttons down together until your Blaze vibrates @mcozby17

Open your mobile to setting/bluetooth and look under devices - does your Blaze pop up now?

 If yes, go ahead and add it in.  If not, let the good folks in customer service chat know what you've tried...

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎09-08-2017 05:58

‎09-08-2017 05:58

It's great to welcome you @mcozby17, thanks for troubleshooting this by yourself and @wmchapman for stopping by.

 

I would like to know if you keep having issues syncing your tracker? If you do, I recommend following the instructions provided in the Having trouble syncing? post.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎09-08-2017 18:11

In response to AlejandraFitbit

‎09-08-2017 18:11

I only seemed to be having trouble that one time. I tried the solution @wmchapman suggested and it seems to have fixed the problem. Thanks for your help.

Best Answer

‎09-13-2017 06:41

In response to mcozby17

‎09-13-2017 06:41

Those are great news @mcozby17! I am glad to hear that your tracker is working and that the instructions provided by our friend worked. If you need anything else, do not hesitate in posting it.

 

Keep the stepping up! Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer