Blaze not syncing

[MarisMaryam]

Hi, 

I got a new Blaze this week, but syncing seems a real problem. Both on my phone and laptop. It seems syncing signal is extremely weak and is constantly cutting off. Many of the clock faces don't work. And, I don't get the fitstar and relax feature to work, as it won't sync. What a disappointing device. I didn't have these syncing issues with my old fitbit devices. 

What to do now? I think I might return the item and get my money back.

Moderator edit: Subject for clarity

[Rich_Laue]

@MarisMaryam you have mention both a phone and laptop but no mention of what types they are. 

Since you are syncing through two devices, you want to choose one, if the other one is nearby, please turn it's Bluetooth off. 

I would also restart the Blaze by holding in both the left and lower right buttons. 

[Jeeeezum]

It might be that you have a defective Fitbit. I would suggest returning it for another and see if that helps 

[MarisMaryam]

Hi Jeeeezum, 

Yes, I am returning it, but won't get a new one.

I will continue to use my old fitbit device, which worked fine, but doesn't look as nice and has less functions. It might be worth it to go for the Ionic instead.

[MarisMaryam]

Thanks for your support! I tried all options I could find on this forum and it doesn't sync. So, I am returning it and will continue to use my old fitbit device. 

[AlejandraFitbit]

A warm welcome to the Community @MarisMaryam, @Rich_Laue and @Jeeeezum thanks for stopping by.

I appreciate the efforts in trying to fix this syncing issue. I don't know if you already returned your tracker but if you still have it, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there. Also, I suggest checking if the devices you are using to sync your Blaze are compatible.

Hope to hear from you soon.