Blaze not syncing

[PP64]

Sadly, my Fitbit is not syncing with my laptop or my tablet. I've gone through the usual stuff, which is just as well as the help articles are useless. Can anyone help? Regards.

Moderator edit: Subject for clarity

[SteveH]

It depends on what the "usual stuff" is!

Have you tried restarting the fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/ ?

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

Have you tried the other suggestions in fitbit's troubleshooting guide at: http://help.fitbit.com/articles/en_US/Help_article/1866 ?

[AlejandraFitbit]

It's great to see you here @PP64 and @SteveH thanks for stopping by.

I would like to know if the instructions provided in our friend's post worked or if you still have issues syncing? If you do, could you please specify what have you tried so far?

Hope to hear from you soon. 

[DonGreen]

I went through the sych process about 15-20 times, still no sych.

[Mandymoo123]

We are having the same issue with a new blaze, synced on the day we bought it 13th dec, now wont sync.

Have deleted app, restarted blaze, turned off bluetooth but no connection from watch or app.  I basically have an expensive watch that wobt even tell the correct time!!!

[AlejandraFitbit]

Hey there @DonGreen and @Mandymoo123, welcome to the Community!

Thanks for troubleshooting this by yourselves. Could you please be more specific about the steps that you have tried so far? In the meantime, I recommend setting up your trackers as new by doing the following from the Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope to hear from you soon. 

[Mandymoo123]

Hi, the device worked following the normal set up on the 13th. Fitbit did an app update the 15th and its never connected since.


I have:
Deleted and Downloaded the app.
Found my device - got a bloototh error
Turned bt off phone and back on again - same error
Re started blaze - same error
Turned bt off and on the blaze - same error

I have done the above on all differnt seqences and still no connection and now even the time is wrong!!!

Please advise - thanks
Mand



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[hdfazz]

Well, I found what was causing my Fitbit  Blaze to stop syncing with my Android phone.  Discovered that the Fitbit desktop app was installed on my PC, but was not working.  If I tried to start it, it immediately aborts.  Tried a reinstall, and that did not fix it.  But if installed on my PC, it apparently sets up a background service that grabs my Fitbit's BT connection whenever they are within range.  And the Fitbit seems to no longer be able to sync with my phone.  But uninstalling the Microsoft Store Fitbit App solved the problem for me.  And sadly, Fitbit's scheme for implementing BT Blaze connections hides the fact that the connection with the PC is actually active.  That, because the Blaze does NOT show up in the list of active BT connections when you check the PC's Bluetooth app.  So the Blaze appears to not be connected to the PC when it actually is.  I blew away the PC Fitbit app, and now my phone stays connected to my Blaze if I set it for continuous connection.