help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-07-2018 10:49 - last edited on ‎04-09-2018 04:47 by Moderator Alum

‎04-07-2018 10:49 - last edited on ‎04-09-2018 04:47 by Moderator Alum

 Since I got my Samsung S9 phone I have had a lot of trouble with my Blaze syncing. Now it isn't syncing at all and continuously tells me “Tracer not found”. Can someone please help? I am so frustrated right now.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎04-09-2018 04:49 - last edited on ‎05-26-2025 05:37 by Fitbit Moderator

‎04-09-2018 04:49 - last edited on ‎05-26-2025 05:37 by Fitbit Moderator

A warm welcome to the Community @Jenz35.

Keep in mind that your phone needs to be compatible in order to successfully connect with your Blaze, Samsung Galaxy S9 is a really new phone and it isn't compatible yet. You can always try the instructions provided in the Having trouble syncing? post but I don't guarantee it will work 100%.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer