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Blaze not tracking Heart Rate

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‎08-17-2018 08:19 - edited ‎08-17-2018 10:22

‎08-17-2018 08:19 - edited ‎08-17-2018 10:22

My Fitbit Blaze suddenly stopped tracking my heart rate in the middle of my run this morning.  I've always worn it the way it is recommended in the guide, and I have reset and restarted multiple times to no avail.  I've the turned the sensors to off/on/auto repeatedly, as well.  I have also been waiting for online chat support for well over an hour.

 

Edited to add:  I charged it up while I was in the shower (after my run).  Finished charging about 5 hours ago, and just got a low battery warning.  

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‎08-19-2018 04:36 - last edited on ‎10-21-2025 07:08 by Fitbit Moderator

‎08-19-2018 04:36 - last edited on ‎10-21-2025 07:08 by Fitbit Moderator

It's great to see you around @MikeyB76.

Thanks for troubleshooting this by yourself. I would like to know if you were able to get an answer from our support team, have they offer a solution for this?

Hope to hear from you soon. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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