Blaze not tracking active minutes and heart rate

[Finisterra]

my Blaze no longer tracks active minutes. It will for a while then zeros it out. Also no longer tracks heart rate.

Moderator edit: Clarified subject

[FerdinandFitbit]

Hey there @Finisterra. Great to see you in the Community Forums! 🙂

I'm sorry you're having problems with the heart rate and active minutes not being recorded correctly.

I'd say you're not seeing active minutes because the heart rate feature is not working properly as these two go together. Active minutes depend on your heart rate to be recorded.

If your heart rate monitor is not working, you could try to restart the tracker and see if this helps. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. See if this gets your heart rate monitor working and if it does, active minutes should also be recorded correctly after this.

Let me know if you need more help!

[Brooke0411]

So this is the second week that my Blaze is not tracking any active minutes of my workouts - on both the blaze and app.  It’s also not showing my heart rate on the app, and vey rarely now showing on my blaze.  The other issue is the steps per hour are not lighting up any longer. Even if I get reminders that I have steps left per hour.  Not sure what is going on.  I have restarted the blaze,  removed the blaze from the app and then added it again, and still the same problem. Help!  

[Finisterra]

Thanks for your reply. The reset did not work. Any other solution?


Sent from my iPhone

[Brooke0411]

I’m in the same exact situation.  Hoping there is another solution to remedy this.