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Blaze not tracking heart rate, active minutes or hourly steps

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‎03-14-2017 07:15

‎03-14-2017 07:15

Since last night (Monday 13th March UK) by Fitbit Blaze started not recording active minutes, not logging my heart rate and not recording my steps per hour. I've tried reinstalling the app, setting my device up as a new device and also reset it a number of time, including the standard work around for not tracking heart rate to switch from Auto to On, sync, On to off sync and off to auto then sync, nothing seems to work.

  
I've read forums and checked updates and seems there was an update on 7th March to IOS app to 'fix bugs' but I'm thinking this is what has introduced the problems - can anyone help? Oh and I've also cleaned the back of my Fitbit to ensure it wasnt dirty and this could have been the issue ....
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‎03-14-2017 07:19

‎03-14-2017 07:19

Welcome to the forums!

 

Sounds like you have  done all the trouble shooting you can. So please Contact Support
http://help.fitbit.com/?cu=1

 

Let them know what trouble shooting you all ready have done

 

Hope to see you around the forums more! Join in on the forum in the discussions area!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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