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Blaze not tracking heart rate and step count is malfunctioning

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‎08-15-2019 20:22

‎08-15-2019 20:22

My blaze is not tracking my heart rate or my sleep. Today my phone tracked over 25000 steps and my Blaze only counted  just over 14000.

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‎08-20-2019 19:47

‎08-20-2019 19:47

Thank you for visiting the Fitbit Community @Bobbk. Sorry for the delayed response.

 

I regret to hear that your Fitbit Blaze is not tracking your data correctly. Thank you for the information provided.

 

I noticed that you contacted Customer Support. I'm pretty sure that they are going to provide a high level of support. Thank you for your patience.

 

If you have any question, please don't hesitate to contact us back at any time.

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