Blaze not tracking heart rate

[ChrisMc41]

My blaze hasn't been tracking my heart rate for a couple weeks. Anyone have any manufacturing issues like this? 

Moderator edit: Clarified subject

[FerdinandFitbit]

Hey there @ChrisMc41. Good to see you in the Community Forums!

I'm sorry to hear that your heart rate tracking is not working properly. Two weeks sounds like a long time. I'd like to know. Do you see the green lights on the back of your tracker flashing or they will not show at all?

I can suggest at this point trying to restart your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and it should all work fine after that.

Try that out and let me know how it goes!

[ChrisMc41]

No the green lights aren't lighting up. The reset didn't work either. Any other ideas? 

[keifert]

I am having the same problem. No green lights. What can I do?

[AlejandraFitbit]

A warm welcome to the Forums @keifert and @ChrisMc41 thanks for the information.

I would like to know if @FerdinandFitbit's recommendation in restarting the tracker worked? In the meantime, I recommend taking a look at this post, where you will be able to find some things that might be affecting this reading and some tips on how to fix it.

I hope this helps, let me know the outcome. 

[keifert]

I ended up getting a new blaze. It was under warranty. It also stopped holding a charge so I knew there was more to it. The reset didn't work

Sent from my iPhone

[FerdinandFitbit]

Hi there @keifert.  Thanks for getting back and sharing this with us!

I'm glad that it's all working now and it's great to hear that you got a new tracker. If you ever need any help, let us know and we'll be happy to help!