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Blaze not tracking heart rate

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‎04-10-2018 01:38 - last edited on ‎04-11-2018 04:33 by Moderator Alum

‎04-10-2018 01:38 - last edited on ‎04-11-2018 04:33 by Moderator Alum

Hi,

 

The HR monitor on my Fitbit Blaze which I purchased 2 months ago has stopped working. This has been happening for about a week now and is frustrating. I have tried resetting the device numerous times. I have tried to upload images to this post but they do not seem to be attaching, is there an email for anyone at Fitbit I could send them to?

 

Thanks

 

 

Moderator edit: subject for clarity

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‎04-11-2018 04:35 - last edited on ‎05-26-2025 05:32 by Fitbit Moderator

‎04-11-2018 04:35 - last edited on ‎05-26-2025 05:32 by Fitbit Moderator

A warm welcome to the Community @ARyan90.

Thanks for troubleshooting this by yourself. If you are having issues registering your heart rate information, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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