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Blaze not tracking heart rate

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‎09-28-2019 19:55 - last edited on ‎09-30-2019 14:20 by Fitbit Moderator

‎09-28-2019 19:55 - last edited on ‎09-30-2019 14:20 by Fitbit Moderator

For the last year my Fitbit Blaze has not been reading my hart rate I have tried Resetting, reconnecting, tuning hart rate from on to auto   thing but nothing has worked so I want to know why or how to fix it I can

 

Moderator edit: updated subject for clarity

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‎09-30-2019 14:26 - edited ‎04-01-2024 05:57

‎09-30-2019 14:26 - edited ‎04-01-2024 05:57

Hi there @Rabbit23, welcome to the Community Forums. Thanks for troubleshooting the heart rate on your Blaze prior to contacting us. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Maria | Community Moderator, Fitbit


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