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Blaze not turning on

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‎02-28-2018 03:33 - last edited on ‎02-28-2018 04:14 by Moderator Alum

‎02-28-2018 03:33 - last edited on ‎02-28-2018 04:14 by Moderator Alum

It died and not turning on and have to retailer and they want to talk to fitbit!!!!

 

Moderator edit: Clarified subject and format

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‎02-28-2018 04:17 - last edited on ‎03-28-2025 06:52 by Fitbit Moderator

‎02-28-2018 04:17 - last edited on ‎03-28-2025 06:52 by Fitbit Moderator

Hi there @Gavy. Welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that your Fitbit Blaze is not turning on.

I'd like to get more details on what is going on. When you put it to charge, do you see anything coming up on the display? If you press any button, will it not respond at all? Have you tried to restart your tracker? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and hopefully will make it to turn back on.

Let me know how it goes or if you need more help with this and please provide as much detail as possible.

Ferdin | Community Moderator, Fitbit

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‎03-08-2018 02:15

In response to FerdinandFitbit

‎03-08-2018 02:15

Its not responding at all have tried everything which I could 

i would like to replace or to be fixed because this watch is in warranty.

Thanks

Taran

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‎03-08-2018 04:15 - last edited on ‎03-28-2025 06:52 by Fitbit Moderator

In response to Gavy

‎03-08-2018 04:15 - last edited on ‎03-28-2025 06:52 by Fitbit Moderator

Thanks for getting back @Gavy, and thanks for the details and for all you have tried to get your tracker working.

I've gone ahead and escalated your case to the Support Team for them to provide further assistance and they will be happy to review your options. Please keep an eye on your inbox for more instructions.

Anything else you may need, I'm here to help and hope to see you back on track soon!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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