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Blaze not turning on

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‎02-22-2018 09:24 - last edited on ‎02-23-2018 05:33 by Moderator Alum

‎02-22-2018 09:24 - last edited on ‎02-23-2018 05:33 by Moderator Alum

I turned off my Blaze at some point last night and this morning, it refuses to start back up. The screen stays dark. No indication of low battery, no life when I place it in the charger. I've had it for maybe a year (this is a replacement for a faulty one that was sent in the original order), do these things really only have a life span of a year or so? Or is there some way to fix this?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎02-22-2018 13:03

‎02-22-2018 13:03

No mines coming up on 3 years now.

 

How are you charging it?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

But contact support and see what they can do for you
http://help.fitbit.com/?cu=1

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-23-2018 05:34

‎02-23-2018 05:34

A warm welcome to the Community @SunsetRunner and @WendyB thanks for stopping by.

 

I would like to know if the instructions provided by our friend worked? Did your tracker light up? If you still having issues, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎02-23-2018 07:50

In response to AlejandraFitbit

‎02-23-2018 07:50

It suddenly "came back to life" at some point yesterday afternoon. I looked over on the shelf and noticed that it was lit up again. I didn't really do anything at that point that would've made it come on--it just did it on its own. I charged it and am wearing it again now.

 

Unfortunately, in the meantime, I'd already ordered a new one--so I guess now I'll have a backup!

Best Answer

‎02-26-2018 03:09

In response to SunsetRunner

‎02-26-2018 03:09

Those are great news @SunsetRunner.

 

I am glad to hear that your tracker is now working properly, you can test it while you receive the new one and if you think that it would be necessary to use the new one, you can set it up by doing the following from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you need anything else, do not hesitate to post it.

 

Happy stepping! Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer