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Blaze not turning on

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‎07-19-2018 14:51 - last edited on ‎07-20-2018 05:56 by Moderator Alum

‎07-19-2018 14:51 - last edited on ‎07-20-2018 05:56 by Moderator Alum

Hey,

 

For the last three weeks every other day my Blaze turns off even if it’s fully charged. I have tried restarting it and reinstalling software to my phone and computer. I have also pressed all three buttons and tried charging for a night. I was out running and it was fine until until the last 10 mins then stopped. How can I fix this?

 

Please help!

 

 

Moderator edit: subject for clarity

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‎07-20-2018 05:57 - last edited on ‎10-23-2025 10:00 by Fitbit Moderator

‎07-20-2018 05:57 - last edited on ‎10-23-2025 10:00 by Fitbit Moderator

A warm welcome to the Community @Lizzieking.

I appreciate all the efforts in trying to fix this issue. Since the troubleshoot you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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