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Blaze not turning on

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‎08-29-2018 11:23 - last edited on ‎08-30-2018 04:39 by Moderator Alum

‎08-29-2018 11:23 - last edited on ‎08-30-2018 04:39 by Moderator Alum

I've started having issues with my Blaze not turning on/turning off while wearing. At first I could reboot it and it would run.  But last week that doesn't even help.  All I see is a static screen and then it goes blank.  This was a gift and I have no receipt.  Do I need to replace this?  If there a fix?  How can the company help me with this?

Thanks

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‎08-30-2018 04:41 - last edited on ‎10-18-2025 11:00 by Fitbit Moderator

‎08-30-2018 04:41 - last edited on ‎10-18-2025 11:00 by Fitbit Moderator

Welcome to the Forums @MattR71.

Thanks for troubleshooting this by yourself. Since the restart process isn't working, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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