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Blaze not updating filmware

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‎01-14-2018 13:44

‎01-14-2018 13:44

I haven't used my blaze in a couple months. Now it will not sync and will not update filmware. I have tried everything on the website I can find. Battery is charged next to my phone Bluetooth is on and it still won't find my blaze. I have a galaxy note 5

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‎01-15-2018 11:16 - last edited on ‎03-31-2025 09:14 by Fitbit Moderator

‎01-15-2018 11:16 - last edited on ‎03-31-2025 09:14 by Fitbit Moderator

Hey there @Samanthah93. Great to have you in the Community Forums! 🙂

It's great to hear that you decided to use your tracker again! I'd like to help you getting back on track!

Have you tried to set it up as a new device  by any chance? By doing this, it will not only refresh all connections from the Blaze to your phone but will also update the tracker when you're setting it up. Now, for this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps and please let me know if you need anything else!

Ferdin | Community Moderator, Fitbit

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