Blaze not working out of the charger

[Reces90]

When I have my blaze on the charger the screen works and it syncs. Says full battery. As soon as I take it off the charger nothing, no green lights, nothing. 

I've tried doing the hard reset with holding down the buttons, I doubt it's still under warranty.

Any suggestions???

Moderator edit: updated subject for clarity

[Cdunham73]

I have the Blaze 1 and the same thing happens to me. 

[Reces90]

Have You found a solution to this problem?

Does it just randomly come back 'to life'?

Am I doomed and just need to save up for a replacement?

[MarreFitbit]

Hi there @Reces90, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Blaze prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. I'm sure that from now on, everything should be working correctly.

Hello @Cdunham73, welcome on board. I'd recommend restarting your Blaze by following these steps, then charge your tracker once again for at least 1 hour.

If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

Tips to better charge your Fitbit:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?

Let me know if there's anything else I may do to help you in the meantime. 

[Cdunham73]

I have not contacted support and still have the same problem

[Cdunham73]

I still have the same problem 

[MarreFitbit]

Hello there @Cdunham73, thanks for getting back. 

Before considering other options, would you mind to confirm that you've followed the steps I shared with you here? 

I'm looking forward to your response, keep me posted. 

[Cdunham73]

Hello, yes i did these steps. I also contacted tech support via chat. They told me it is out of warranty, so even those i only used it for month last year.... i am screwed with a crappy product. 

I will left my social media followers know about this experience and to buy other fitness trackers.

Horrible experience