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Blaze not working out of the charger

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‎05-07-2018 13:36 - last edited on ‎05-08-2018 09:49 by Moderator Alum

‎05-07-2018 13:36 - last edited on ‎05-08-2018 09:49 by Moderator Alum

I am  so disappointed , i purchased my blaze a little over a year ago and like alot of others on here mine has stopped working.  I contacted customer support and the only thing they could suggest was to restart, which i tried before i contacted them and it did not fix the problem.  These trackers are very expensive and should last well longer than a year. All they could offer me was 25% off and free shipping, well like i told them i cannot afford a new on even with the 25% off.  With so many people having the same issues they should be having a recall and sending new ones out.  I personally cannot afford to throw away money.  Fit Bit im so disappointed in your company.

 

Moderator edit: Updated subject for clarity

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‎05-08-2018 09:49

‎05-08-2018 09:49

Hi there @CharSharon. Great to see you in the Fitbit Community Forums! 🙂

 

I'm sorry to hear that your tracker was not working properly 😕

 

When it comes to the warranty, as you may already know, is for one year where if you have any problem for factory defects, Fitbit commits to have the tracker or any accessory replaced since you're covered by this warranty. Now, once the year has passed, most other companies will not provide any other options unlike Fitbit that offers you a discount for you to be able to keep up with your healthy lifestyle without having to pay for the full price and where this new tracker will carry a new one year warranty for any factory defect as I mentioned above.

 

Hope this makes sense and anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

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‎05-08-2018 10:12

In response to FerdinandFitbit

‎05-08-2018 10:12

Other trackers last longer just over one year it’s disappointing that I spent a significant amount of money on something that has stopped working just over the ending date of the warranty date.

If you read your forums and other comments online I am not the only one with the same issue with the blaze. Unfortunately now I will have to go without because I cannot afford to purchase another one even with the 25% off.

If I knew there would be an issue with your product being defective I would have not bought your product but bought with another company

Charlene Stephenson

Sent from my iPhone
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