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Blaze not working out of the charger

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‎12-25-2018 12:01 - last edited on ‎12-27-2018 10:41 by Moderator Alum

‎12-25-2018 12:01 - last edited on ‎12-27-2018 10:41 by Moderator Alum

My Fitbit once charged in its charging station won’t work when put in the strap. It won’t let you switch on or swipe. Any ideas? 

 

Moderator edit: Updated title for clarity

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6 REPLIES 6

‎12-27-2018 10:40

‎12-27-2018 10:40

Hi there @SallyT86, welcome to the Fitbit Community Forums! 🙂

 

I'm sorry to hear that your Blaze is not responding when out of the charger. I'd like to help you out!

 

Have you tried by any chance to restart your tracker? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

 

Hope this helps. If you need more help, let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎02-16-2019 15:47

In response to FerdinandFitbit

‎02-16-2019 15:47

I have a Blaze the works in the charger but not in the strap - tried to reset by holding Left Button and Bottom right button for 12 secs as suggested in another thread but still will not turn on in the strap - any ideas please ? Tks 

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‎02-17-2019 19:04

In response to GGWislon

‎02-17-2019 19:04

Following to see the response

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‎02-18-2019 09:31

‎02-18-2019 09:31

I'm facing same problem...plz help...

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‎02-25-2019 15:48

In response to Poojabok

‎02-25-2019 15:48

Seem disappointing that we don’t get a reply from Fitbit

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‎02-25-2019 17:48

In response to ainslie-n

‎02-25-2019 17:48

Same thing. Seems the buttons are not working. Works fine in charger 

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