help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not working outside of charger

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-11-2018 14:43

‎02-11-2018 14:43

Has anyone found a resolution for this.

i tried a reset and no resolution. It appears that the battery is malfunctioning after contacting customer service. When I read through the community posts it looks like it's happening quite a bit.  Can the device be opened by the user to replace the battery.  Thanks for any suggestions.

Best Answer
0 Votes
2 REPLIES 2

‎02-11-2018 15:35

‎02-11-2018 15:35

battery cannot be replaced and if attempted will render the device completely non operational (I watched a video of someone opening one up, what was left was not pretty) if it is still on warranty then your best bet is to return it to where you bought it from. It has a 12 month warranty although some countries by law extend this to 2 years so check your local laws.

Best Answer
0 Votes

‎02-11-2018 19:55

In response to SunsetRunner

‎02-11-2018 19:55

Unfortunately about 45 days or so past warranty😢

Best Answer
0 Votes