Blaze not working outside of the charger

[Supr8]

My fitbit blaze is full battery but where I removed it in the charger it won't work 

Moderator edit: Clarified subject

[FerdinandFitbit]

Hey there @Supr8. Welcome to the Community Forums! 🙂

I'm sorry you're having problems with your Blaze not responding when it's out of the charger 😕

Have you tried by any chance to restart it once you remove it from charging? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and this should hopefully help to bring your tracker  back to life.

Let me know if you need more help with this!

[Brighteyesanu]

I'm having the same problem but when i take the blaze out of the charger port there is no green light on at the back and hard reset does not work.   But  it is responsive in the charger port.  Is there something else i can do?  Do I delete it from my phone and then add it back?

[FerdinandFitbit]

Hi there @Brighteyesanu. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry you're also having problems with the Blaze not working outside of the charger 😕

Since you've already tried to restart your tracker to no avail, I've gone ahead and escalated your case to the Support Team for them to take care of you and get you back on track as soon as possible.

Keep an eye on your inbox for further instructions and anything else I can help you with, let me know!

[Gpegg]

I am having the same problem. Works in the charger but not out. Phone connects with the Fitbit in the charger but not out. 

Screen is blank. I’ve also tried the reset. Still the same.  

Please help. 

Regards greg.  

[Brighteyesanu]

I contacted fitbit customer support directky.  Ultimately fitbit replaced the blaze, at no cost , for me.  Doesn't seem to have a fix for the problem.

[FerdinandFitbit]

Hi there @Gpegg , welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that your Fitbit Blaze is only working when plugged to the charger. Thanks for all that you've tried to get it to work. I'd like to help you out.

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

[Matana0001]

Hi,  I too am having the same problems. It is reporting full charge but is totally dead outside of the charging bay. Thanks for any help you can provide!

[bishopvb]

Mine does this as well, only it will charge but dies after a few hours. I haven't tried to do restart it. That may solve the problem. I'll let you know.

[bizygirl1]

I’m having the same problem. I’ve tried restarting and that does nothing. The buttons don’t respond when in the frame of the wristband. Lights up great in the charger. The app reports the battery is full. I’m missing my Blaze 😞

[Madams82]

Same thing happening to me. I put it in the charger and it says fully charged. When I remove it it powers off. 

I've tried the reset and it still doesn't work. I've had it a while but havent used it. 

Any suggestions?

[LeahEvs]

Exactly the same problem here. 

[bizygirl1]

Hi Madams82,

I contacted support last night, went through the same steps I’ve been doing the last 3 days like I’ve done before, and nothing changed. I was told it would be escalated and I’d receive an email with warranty information. I didn’t get the idea the reply would be a replacement like those posts above but I haven’t received it yet so I’ll wait and update my post later. Good luck to you!

[bizygirl1]

I Contacted support last night. Was told I’d receive an email for further instruction. It was Sunday night so it will probably be dealt with during business hours.

Sent from my iPhone

[LeahEvs]

Hiya, I contacted Live Chat this afternoon. I had an email within an hour or so with my warranty information. I'm outside my warranty but they've offered me 30% off a new product so I'm happy with that. Go through Live Chat if still no update soon. Good luck. 

[bizygirl1]

Last night I contacted supper. This morning, I received an email stating my device is out of warranty and was offered a 35% discount on a new Fitbit.

Sent from my iPhone