Blaze not working outside the charger

[adsharma]

My Fitbit Blaze is hang while charging & doesn't turn on after removing from the charger.

Moderator edit: Subject for clarity

[AlejandraFitbit]

It's great to see new faces @adsharma, welcome!

Have you tried to restart your Blaze when you take it out of the cradle? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Keep me posted. 

[adsharma]

Hi there, I tried that the blaze doesn’t turn on.

Sent from my iPhone

[AlejandraFitbit]

Thanks for the update @adsharma. I would like to know if you have already get in touch with our support team? Have they offer you a solution for this?

Hope to hear from you soon. 

[adsharma]

Yes the support team got back to me and they have decide for a complimentary replacement, they have asked for certain details to initiate the pick up, so I have provided them all the details, thank you for your concern and I would get in touch with you if anything else is required.

Sent from my iPhone

[AlejandraFitbit]

Thanks for the update @adsharma. I am glad to hear that you will be receiving a replacement Blaze, at the moment of receiving it, you can follow these steps from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Happy stepping!