Blaze not working outside the charger

[thesharpone]

When I took the Blaze out of the box, nothing happened. I figured it needed to be charged. Put it in the charger cradle for an hour. The screen the showed clock face and full battery charge. Took it out of the charger and... nothing. Movement didn't start it, pushing buttons didn't start it. Put it back in the charger; Fitbit icon appeared. Took it out of the charger; nothing. Put it back in the charger overnight; screen showed heat warning icon. Took it out of the charger; nothing. Either in or out of the wristband.

[Amypatterson10]

This is what's happening to me too!!! Only will turn on while in the charger. Shows full battery. As soon as I take it out of the charger it just goes black and won't turn on.

[AlejandraFitbit]

Welcome to the Community @Amypatterson10 and @thesharpone. If your trackers are not illuminating, I recommend Restarting them. After the restart process, it should work properly. If it doesn't, feel free to contact our Support Team, for a faster response you can contact them via phone or chat.

Let me know the outcome.