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Blaze not working outside the charger

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‎07-15-2017 13:04 - last edited on ‎07-20-2017 05:44 by Moderator Alum

‎07-15-2017 13:04 - last edited on ‎07-20-2017 05:44 by Moderator Alum

Just bought a Blaze in UK yesterday, set it up, downloaded app. It worked when connected to the USB charger, although time was wrong. When transferred to the cradle, it did not work. Contacted Fitbit  support. They suggest that I take it back to the store where I bought it. It has a 2 year guarantee, but disappointing start.

 

Moderator edit: Subject for clarity

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‎07-15-2017 14:56

‎07-15-2017 14:56

I'm sorry but things happen. All products can have a dud somewhere along the line.

 

 

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Wendy | CA | Moto G6 Android

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‎07-20-2017 05:45

‎07-20-2017 05:45

Welcome to the Community @Wimblejohn and @WendyB thanks for stopping by.

 

I would like to know if you keep having issues with your Blaze? If you do and your tracker keeps unresponsive outside the cradle, I recommend restarting it.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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