Blaze not working outside the charger

[Niecy17]

I just bought this Blaze, and right out of the box it doesn't power on. When plugged it shows a full charge, but when I unplug it, it doesn't respond to anything. I have set up the account online with the phone the unit plugged in, and confirmation number paired the unit with the account, but it doesn't work when not plugged in. Phone can't pair with it because it is not turning on.

What should I do to fix this mess?

Moderator edit: Subject and format

[AlejandraFitbit]

A warm welcome to the Community @Niecy17 and thanks for troubleshooting this by yourself.

If your tracker is not working outside the charger, I recommend restarting your Blaze and also, take a look at this post to check that you are properly charging it.

Let me know the outcome. 

[Niecy17]

It doesn't restart. When I push the left and right bottom button, Nothing
happens at all. It shows a full charge on the charger, but as soon as you
remove it. it's completely dead.

[Niecy17]

It doesn't restart. When I push the left and right bottom button, Nothing
happens at all. It shows a full charge on the charger, but as soon as you
remove it. it's completely dead.

[Aclobos]

If you bought it from one of your local stores I would return it for an exchange. Most stores have a 14 return policy on electronic equipment. If your pass the 14 days then I would contact customer support to report your problem. If your blaze is fully charged it should work. It's possible your blaze is defective. Customer support will replace it, they will walk you through some steps to test your blaze to help determine the problem. Good luck 

[AlejandraFitbit]

Thanks for the update @Niecy17 and @Aclobos for stopping by.

Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further instructions.

See you around.