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Blaze not working outside the cradle

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‎06-25-2018 23:57 - last edited on ‎06-27-2018 06:31 by Moderator Alum

‎06-25-2018 23:57 - last edited on ‎06-27-2018 06:31 by Moderator Alum

I put it in the cradle and it's telling me it's fully charged, put it on and it works for about 30 mins then turns off and won't even restart. It's happened twice now not sure what to do? It's about 10/11 months old.

 

 

Moderator edit: subject for clarity

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‎06-27-2018 06:32 - last edited on ‎10-24-2025 17:36 by Fitbit Moderator

‎06-27-2018 06:32 - last edited on ‎10-24-2025 17:36 by Fitbit Moderator

Hey @Herahaman, great to welcome you.

Thanks for troubleshooting this by yourself. Since the restart process isn't working, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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