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Blaze not working, was offered a discount

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‎05-17-2019 08:50 - last edited on ‎05-17-2019 11:23 by Fitbit Moderator

‎05-17-2019 08:50 - last edited on ‎05-17-2019 11:23 by Fitbit Moderator

I am extremely disappointed in Fitbit customer service. Have had the Blaze for less than 2 years, I do all the trouble shooting requested and it still does not work. They offered me a 25%discount on the purchase of a new one. NO THANK YOU.... Apparently it is an issue with fit bit Blaze that I have found amongst other consumers, they last less than 2 years. Not worth the money, especially with such poor customer service on a product that has become such an important part of daily life and staying healthy.

 

 

Moderator edit: Clarified subject

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‎05-17-2019 11:24

‎05-17-2019 11:24

Welcome to the Forums @KAB86.

 

Thanks for sharing your experience and feedback on the matter.

 

Please know that we take all feedback seriously and that we are always looking for ways to improve the overall Fitbit experience. 

 

You can click here to read more about our Warranty policy. It is important to mention that each case is handled on its own in a case by case basis.

 

Thanks for your understanding.

Lanuza | Community Moderator

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