Blaze not working when off charger

[Susan_Li]

My friend bought me Fitbit Blaze and it's been half a year since I've used it. It was working perfectly fine, and now I want to use it again, but it doesn't work. When I charge it, everything shows, but when I take it away from the charger it doesn't work. Anyone got the same issue? 

Moderator edit: subject updated for clarity 

[MahatmaOrange]

I've been using my Blaze since April 2016 but it just started behaving exactly like yours in the last two days. I just thought I had been careless when plugging the charging unit into the socket and that's why it didn't charge but I checked everything and it's like you say, works perfectly while in the charging unit, lots of bells and whistles and when you take it out, nada.

[AlejandraFitbit]

A warm welcome to the Community @Susan_Li and @MahatmaOrange. If your trackers are not responding at the moment of taking them out of the charging cable, I recommend restarting your trackers and test them. If this procedure doesn't work, feel free to get in touch with our support team. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[MahatmaOrange]

Hi Alejandra

I contacted support yesterday afternoon and they agreed that the tracker battery had issues. Once I could prove that my tracker was still under warranty, they told me they were sending me a new tracker. Hopefully it will arrive soon as my battery is lasting around two hours, perhaps a little more, but certainly shy of the promised 5 days! 

[AlejandraFitbit]

I am glad to hear that you will be receiving a new tracker @MahatmaOrange. At the moment of receiving your replacement device, you can follow these steps to set it up from a computer:

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu.
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.

Catch you later.