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Blaze not working

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‎10-06-2017 20:36

‎10-06-2017 20:36

Just purchased a new Blaze and cannot get it to work unless it is connected to the charger.

 

When plugged in I have been able to use all functions (ie.. sync, settings etc), as soon as I remove from the charger it completely stops working.

 

Please help!

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2 REPLIES 2

‎10-06-2017 20:51

‎10-06-2017 20:51

Try manually resetting @Bryce75, removed from charger hold in the left and lower right buttons for until it vibrates - about 10 -15 secs - working now?

If not, contact customer service and let them know what you just tried.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎10-06-2017 21:04

In response to wmchapman

‎10-06-2017 21:04

Thanks for the reply mate.

 

No response when attempting the reset, I will contact Customer Service as you suggested.

 

Cheers!

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