Blaze not working

[Sandeep1963]

my Fitbit blaze is not working since yesterday. The screen is frozen with the Fitbit logo

Moderator edit: format

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sandeep1963. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Blaze not working and showing only the Fitbit logo. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

Let me know if you have any questions.

[Sandeep1963]

I contacted the team fitbit about the issue . initially i was told to

upload the bill of purchase with the assurance that they would consider

replacing my watch but no sooner i uploaded the bill ,i got an absolutely

shocking reply that my product was out of warranty;

that they have no service facility and would not be able

to replace the product as it was out of warranty.

folks i did not ask them for a replacement and only wanted resolution of

the issue which seems to be a trivial software glitch. however their

response has really frustrated me. i would suggest everyone not to buy a

fitness watch for which there is no service support.

thanks for the response.

Moderator edit: format

[LiliyaFitbit]

Hi @Sandeep1963, thank you for your reply. I am sorry for the delayed response. 

Thank you for sharing your experience with Customer Support. I am sorry for the disappointment, I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. 

I'll be around if you need further assistance.