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Blaze only shows pixels when on, cannot go to any category

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‎08-14-2019 01:15 - last edited on ‎08-16-2019 12:48 by Moderator Alum

‎08-14-2019 01:15 - last edited on ‎08-16-2019 12:48 by Moderator Alum

pixels on all time

 

 

 

Moderator edit: subject updated for clarity

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‎08-16-2019 13:12

‎08-16-2019 13:12

Hello @jf1957, welcome to the Fitbit Community forums.  

 

Thank you for sharing this information about the screen showing only pixels. Before considering other options, please confirm if you already tried the steps listed here to complete the restart procedure. This has been useful for other users experiencing something similar. 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎08-17-2019 00:19

In response to DavideFitbit

‎08-17-2019 00:19

No help at all. Logo shows and no amount of pushes or swipes help

Sent from Yahoo Mail on Android
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‎08-20-2019 07:07

In response to jf1957

‎08-20-2019 07:07

Thank you for your reply and confirming that you already tried the suggested steps @jf1957. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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