Blaze only working in charge cradle

[Swturner]

New out of box works fine on cradle but blank screen and not syncing out of it and also won’t hard reset

[AlejandraFitbit]

A warm welcome to the Community @Swturner, thanks for troubleshooting this by yourself.

Can you please confirm you did the following to restart your Blaze?

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Have you already set it up or it is not responding at all?

Hope to hear from you soon. 

[Swturner]

I had set it up fine in cradle with it sync to phone but as soon as I take it out phone could not see it either
I could reset in cradle but not when it was out

Thanks

Scott

[mmmorgan79]

I’m having same issue.  Won’t turn on at all, tried holding the left and bottom right buttons as suggested, nothing happens, no logo, just black.

[Help_noscreen]

I am having the same problem.  I have tried everything no luck! Guess its going back tomorrow

[AlejandraFitbit]

Thanks for the update @Swturner, @mmmorgan79 and @Help_noscreen welcome to the Forums and thanks for troubleshooting this by yourselves!

@Swturner and @mmmorgan79, I would like to know if you have contacted our support team, have they offer you a solution for this?

@Help_noscreen since the troubleshoot didn't work, I recommend keeping an eye on your inbox for further instructions.

Hope to hear from you soon. 

[Swturner]

Yes support got back to me within hours of contacting them even on Xmas day/Boxing Day and had a new device on its way that day was very impressive

Regards

Scott

[AlejandraFitbit]

Those are great news @Swturner, I am glad to hear that you will be receiving a new tracker. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Happy stepping!